Privacy policy

Last updated: 16 October 2026

This policy explains how Performa PC, a UAE-based online store, collects and uses personal information when you browse our website, place an order, request a custom build, or contact us. For privacy questions, email support@performapc.com or call +971 6 740 0914.

Information we collect and why

Depending on how you use our services, we may collect your name, email address, telephone number, billing and delivery addresses, order details, payment status, and information you provide about a build or support request. Our website and service providers may also collect technical information such as IP address, browser and device information, and website activity through cookies and similar technologies.

We use relevant information to process and deliver orders, communicate with you, provide customer and warranty support, maintain transaction records, prevent fraud, meet legal obligations, and operate and improve the website. Marketing messages are sent only where permitted by applicable law and with your consent where required. You can unsubscribe using the link in an email or by contacting us. Browsing the website does not by itself constitute consent to marketing.

Shopify and service providers

Our online store is hosted on Shopify. Information needed to operate the store may be processed by Shopify and by service providers involved in payments, delivery, website functionality, communications, or technical support. Relevant information may also be shared with suppliers or manufacturers to handle a warranty claim, and with authorities where required by law. We do not sell or rent your personal information.

Service providers may process information outside the UAE. Such processing is subject to applicable data-protection requirements and relevant safeguards. This policy does not grant unrestricted permission to use or disclose your personal information.

Cookies and currency preferences

Cookies and similar technologies support functions such as the shopping cart, checkout, security, and saved preferences. Where enabled, analytics and other optional features may use additional cookies. A currency-selection feature may use an IP address to estimate your country and save your selected currency in a cookie.

You can manage cookies through your browser and any privacy controls made available on the website. Disabling necessary cookies may affect store functionality. Consent will be requested where required by applicable law; simply visiting the website is not blanket consent to optional tracking or third-party processing.

Security, retention and your choices

We take reasonable steps to protect personal information, but no online system can guarantee absolute security. Please do not send full payment-card details or account passwords by email or through contact forms.

Information is retained for as long as needed for the purposes described above, including order fulfilment, warranty support, accounting, disputes, and legal record-keeping. Subject to applicable law, you may request access to or correction of your information, request deletion or restriction of processing, or withdraw consent. Some records may need to be retained despite a deletion request. We may verify your identity before responding.

External websites and policy updates

Third-party websites linked from our store operate under their own privacy policies. Review those policies before providing information. We may update this policy to reflect changes to our services or applicable requirements and will revise the date above. Any additional notice or consent required by law will still apply.

Copyright © 2026 Performa PC. All rights reserved in our original content. Manufacturer trademarks, product images, and other third-party materials remain the property of their respective owners. You may save or print our content for personal, non-commercial use with its notices intact. Commercial copying or reuse requires permission from the relevant rights holder, except where otherwise permitted by law.

Website Disclaimer

Performa PC aims to provide accurate, current product and website information. General buying guides and technical advice are provided for information and should be read alongside the relevant product specifications and manufacturer instructions.

Product images may show illustrative setups or optional components that are not included unless expressly stated. Displayed colours may vary with your screen. Performance examples and benchmarks depend on the complete hardware configuration, software, settings, and operating conditions; they are not guarantees of a particular result.

Please check component compatibility, dimensions, connectors, and installation requirements before purchasing. Contact us when you need help. This does not remove our responsibility for an agreed custom-build specification, an express representation, or a product that does not match its description.

We may correct genuine typographical, pricing, or availability errors. If a material error affects an order, we will contact you and will not charge a higher amount or supply a materially different product without your agreement. Where an order cannot be fulfilled and a refund is due, it will be handled in accordance with applicable law, rather than being automatically restricted to store credit.

We do not control third-party websites, and linking to them does not necessarily indicate endorsement. We aim to keep the website available, but access may occasionally be interrupted by maintenance or technical problems.

Nothing in this disclaimer excludes or limits rights, warranties, remedies, or liabilities that cannot lawfully be excluded under applicable UAE law, including consumer rights relating to defective, damaged, incorrect, or misdescribed goods. Product descriptions, agreed specifications, and express warranties remain applicable.

For the conditions governing orders, see our Terms of Service, Shipping Policy, and Refund Policy.