Shipping policy

Last updated: 23 October 2026

This Shipping Policy applies to orders placed with Performa PC, operated by Mehiar General Trading FZE in the United Arab Emirates. For delivery enquiries, email support@performapc.com or call +971 6 740 0914.

1. Delivery destinations and charges

We deliver across the United Arab Emirates.

For orders below AED 200, a shipping fee of AED 27.30 including VAT applies.

Orders of AED 200 and above qualify for FREE shipping.

Shipping charges and the applicable delivery estimate are shown to customers at checkout before payment.

For a separately quoted custom build or special delivery, the delivery arrangements and any additional charges must be agreed before you commit to the order. We will not add a new delivery charge to an existing order without your agreement.

If no shipping option appears for your UAE address, contact us before placing your order so we can check availability and assist.

2. Order preparation and dispatch

Standard UAE delivery is normally completed within 3–4 business days.

This includes approximately:

2 business days for order preparation
1–2 business days for delivery

Order preparation depends on stock availability, confirmation of your order details and any checks required for the selected payment method.

Orders placed after the daily cutoff, on weekends, or on UAE public holidays may require additional time.

Custom-built PCs, made-to-order cooling systems, pre-orders and special-order components may take longer depending on availability, sourcing, assembly and testing requirements.

Any relevant lead time will be confirmed for the specific order. We will contact you if an availability issue or delay affects your order.

3. Delivery estimates and tracking

For standard UAE orders, the expected 3–4 business day timeframe includes approximately 2 business days for preparation and 1–2 business days for delivery.

Shipping charges and delivery estimates are displayed before payment.

Delivery estimates are not guaranteed arrival dates unless we expressly agree to a guaranteed date in writing.

Orders placed after the daily cutoff, on weekends or public holidays, as well as courier disruption, unusual order volumes or access restrictions, may result in additional delivery time.

Where tracking is available, we will provide the tracking details after dispatch.

Orders may arrive in more than one parcel. Any additional shipping charge not already disclosed at checkout requires your agreement.

If your order is late, tracking stops updating, or a parcel appears lost, contact us so we can investigate with the delivery provider.

Delivery estimates and delays do not remove your rights to delivery, cancellation or a refund under applicable law.

4. Address details and receiving your order

Please provide a complete delivery address, a working telephone number and any necessary building-access information.

Contact us promptly if you need to request an address change. We cannot guarantee that an address can be changed after dispatch.

Collection or alternative delivery arrangements are available only when confirmed for your order.

If delivery fails because the address you supplied is incorrect or the recipient is unavailable, we will contact you to arrange the next step.

Any reasonable re-delivery or return-to-sender charge will be explained and agreed where permitted by law. No such charge applies to a problem caused by us.

For deliveries we arrange, handing a parcel to the courier does not by itself transfer responsibility for loss or damage to you.

Our responsibility continues until delivery to you or your authorised recipient, subject to applicable law.

5. Damaged, incorrect or missing items

Inspect your order on arrival and report visible damage, incorrect items or missing contents as soon as reasonably possible.

Where available, please provide:

your order number
a description of the issue
photographs of the item
photographs of the packaging
a photograph of the shipping label

Keep the packaging where practical to help with the investigation.

A delayed report or missing packaging does not automatically remove your legal rights.

Do not power on a PC or component that appears damaged.

Follow any unpacking instructions supplied with a built PC, including removing internal transport supports before use.

We will help investigate delivery issues and arrange the appropriate remedy under our Refund Policy and applicable consumer law.

6. UAE-only delivery

Performa PC currently accepts online delivery orders within the United Arab Emirates only.

We do not currently offer standard international shipping through our website.

If an international customer or business contacts us regarding a special order, export arrangement or separately quoted shipment, any such transaction must be expressly agreed with Performa PC in advance and may be subject to separate pricing, delivery terms, customs requirements, duties, taxes and documentation.

The availability of any separately agreed international shipment does not mean that international delivery is generally available through our online checkout.

Customers should not place an order using a UAE delivery address if the actual intention is to redirect or forward the goods internationally without first confirming the arrangement with us.

7. Returns and support

Return eligibility and return-shipping arrangements are covered by our Refund Policy.

Nothing in this Shipping Policy limits mandatory consumer rights.

Performa PC / Mehiar General Trading FZE
United Arab Emirates

Email: support@performapc.com
Telephone: +971 6 740 0914