Shipping policy

Last updated: 17 October 2026

This Shipping Policy applies to orders placed with Performa PC, operated by Mehiar General Trading FZE in the United Arab Emirates. For delivery enquiries, email support@performapc.com or call +971 6 740 0914.

1. Delivery destinations and charges

We offer delivery to addresses supported by the shipping options available at checkout. Availability depends on your destination, the items ordered and the delivery service. An international shipping option is not a guarantee that every product can be sent to every country.

Available shipping methods and charges, including any eligible free-delivery option, are shown at checkout before payment. For a separately quoted custom build or special delivery, the delivery arrangements and any additional charges must be agreed before you commit to the order. We will not add a new delivery charge to an existing order without your agreement.

If no shipping option appears for your address, contact us before placing your order so we can check availability and provide a quotation where possible.

2. Order preparation and dispatch

Order preparation depends on stock availability, confirmation of your order details and any checks required for the selected payment method. The preparation and delivery estimate shown for your order, or agreed in your written quotation, applies. If no estimate is shown, contact us to confirm timing before ordering.

Custom-built PCs, made-to-order cooling systems, pre-orders and special-order components may require additional time for sourcing, assembly and testing. Any relevant lead time will be confirmed for the specific order; it should not be treated as the delivery time for an in-stock accessory. We will contact you if an availability issue or delay affects your order.

3. Delivery estimates and tracking

Preparation time and courier transit time are separate unless an estimate expressly includes both. Delivery estimates are not guaranteed arrival dates unless we expressly agree to a guaranteed date in writing. Public holidays, courier disruption, customs processing and access restrictions can affect delivery.

Where tracking is available, we will provide the tracking details after dispatch. Orders may arrive in more than one parcel; any extra shipping charge requires your agreement. If your order is late, tracking stops updating or a parcel appears lost, contact us so we can investigate with the delivery provider. Estimates and delays do not remove your rights to delivery, cancellation or a refund under applicable law.

4. Address details and receiving your order

Please provide a complete delivery address, a working telephone number and any necessary building-access information. Contact us promptly to request a change; we cannot guarantee changes after dispatch. Collection or alternative delivery arrangements are available only when confirmed for your order.

If delivery fails because the address you supplied is incorrect or the recipient is unavailable, we will contact you to arrange the next step. Any reasonable re-delivery or return-to-sender charge will be explained and agreed where permitted by law; no such charge applies to a problem caused by us.

For deliveries we arrange, handing a parcel to the courier does not by itself transfer responsibility for loss or damage to you. Our responsibility continues until delivery to you or your authorised recipient, subject to applicable law.

5. Damaged, incorrect or missing items

Inspect your order on arrival and report visible damage, incorrect items or missing contents as soon as reasonably possible. Include your order number, a description of the issue and photographs of the item, packaging and shipping label where available. Keep the packaging where practical to help with the investigation. A delayed report or missing packaging does not automatically remove your legal rights.

Do not power on a PC or component that appears damaged. Follow any unpacking instructions supplied with a built PC, including removing internal transport supports before use. We will help investigate delivery issues and arrange the appropriate remedy under our Refund Policy and applicable consumer law.

6. International orders and import charges

Where international delivery is offered, destination-country import duties, taxes or clearance charges may apply. Review the treatment shown at checkout or in your quotation. Charges not collected by us may be payable by the recipient to the relevant authority or carrier under local rules. Customs processing may affect delivery timing. Contact us before ordering if you need clarification about an international shipment.

7. Returns and support

Return eligibility and return-shipping arrangements are covered by our Refund Policy. Contact us before sending an item back so we can provide the correct instructions and return address. Nothing in this Shipping Policy limits mandatory consumer rights.

Performa PC / Mehiar General Trading FZE
United Arab Emirates
Email: support@performapc.com
Telephone: +971 6 740 0914