Refund Policy

Last updated: 18 October 2026

This Refund Policy applies to purchases from Performa PC, operated by Mehiar General Trading FZE in the United Arab Emirates.

For return, exchange, refund, or warranty enquiries, contact:

Email: support@performapc.com
Telephone: +971 6 740 0914

1. Change-of-mind returns

You may request a return of an eligible unused, non-defective product within 7 calendar days from delivery.

To qualify for a change-of-mind return, the product must be:

• a standard-stock item
• unused
• uninstalled
• undamaged
• complete with all accessories, manuals, and promotional items
• returned in its original packaging
• factory-sealed where opening the seal was not reasonably necessary to inspect the item

Products that are made, modified, or sourced specifically for you are not eligible for a voluntary change-of-mind return unless we agree otherwise.

This includes, where applicable:

• custom-built PCs
• custom watercooling work
• personalised products
• cut-to-length materials
• made-to-order products
• special-order products

These restrictions do not apply to faulty, damaged, incorrect, or misdescribed goods.

2. Exchanges

Exchanges are accepted for eligible change-of-mind items that meet the conditions above, subject to stock availability.

You must contact us within the same 7-calendar-day return window before sending the product back.

If the replacement product has a different price:

• any additional amount must be paid before dispatch, or
• any eligible difference will be refunded

If the requested replacement is unavailable, we can process an eligible refund instead.

3. How to request a return

Before returning any product, contact us at support@performapc.com with:

• your order number
• the product you wish to return
• the reason for the return
• photographs or other information where relevant

Do not send goods back until we provide return instructions and the correct UAE return address.

4. Return shipping

For an ordinary change-of-mind return, the customer is responsible for arranging and paying the return shipping.

We recommend using a tracked and suitably insured delivery service.

The customer remains responsible for the product until it is delivered to the return address.

For a confirmed faulty, damaged, incorrect, or misdescribed product, Performa PC will arrange or reimburse reasonable return shipping where required by applicable law.

Please contact us before arranging return shipping for a faulty item.

5. Faulty, damaged, incorrect, or misdescribed goods

The 7-day change-of-mind return window does not limit your rights if a product is:

• defective
• damaged
• incorrect
• misdescribed
• otherwise not compliant with applicable consumer-protection law

Please contact us as soon as reasonably possible after discovering the issue.

Where practical, provide:

• your order number
• a description of the problem
• photographs or video of the issue
• photographs of the packaging where relevant

Opening, installing, or testing a product in order to discover a fault does not automatically remove your rights.

Depending on the circumstances and applicable law, the appropriate remedy may include:

• repair
• replacement
• refund
• another legally required remedy

Manufacturer warranty procedures may assist with a claim, but they do not replace Performa PC's obligations as the seller.

6. Inspection of returned products

Returned change-of-mind products are inspected after arrival.

A change-of-mind return may be declined, or a lawful deduction may be made, where a product has been:

• used
• installed
• damaged
• altered
• returned incomplete
• handled beyond what is reasonably necessary to inspect it

These conditions do not prevent a valid claim regarding a product that was already faulty, damaged, incorrect, or misdescribed when supplied.

7. Refund processing

Once an eligible return has been received, inspected, and approved, Performa PC will initiate the refund within 5 business days.

Approved refunds are returned to the original payment method, unless another lawful method is agreed with you.

For approved returns, refunds typically appear in your original payment method within 10 calendar days of approval, although bank or payment provider processing may take longer.

Original delivery charges are handled according to:

• the reason for the return
• the circumstances of the order
• applicable law

Change-of-mind return-shipping costs are not refundable unless we agree otherwise or applicable law requires it.

8. Cancellations before dispatch

If you wish to cancel or amend an order that has not yet been dispatched, contact us as soon as possible.

We will try to stop or amend the order before fulfilment.

Custom-built, made-to-order, or special-order products may have separate cancellation conditions where those conditions were disclosed and agreed before sourcing or work began.

If a cancellation entitles you to a refund, it will be processed in accordance with the refund timing stated above.

Nothing in this section limits mandatory cancellation or refund rights.

9. Contact

Performa PC / Mehiar General Trading FZE
United Arab Emirates

Email: support@performapc.com
Telephone: +971 6 740 0914